The buyer has the right within 14(fourteen) working days since an item has been delivered to file a complaint if there are some irregularities with an item or an item is false. When the complaint has been filed Good Game Global d.o.o. will replace an item or give a refund to the buyer within 30(thirty) days since an item has been returned to the address that is listed on the complaint form. The buyer must announce the return of the bought item to Good Game Global d.o.o. by filling the complaint form with all the data related to the purchase. Items are returned to address that is stated in the complaint form and delivery fees back to Good Game Global d.o.o. are paid by the buyer. The buyer is obligated to deliver items in the same shape as he received them, unworn and in the original packing with a receipt. If there is undoubtedly determined that complaint is unjustifiable and that irregularities are made by inadequate handling or use, then Good Game Global d.o.o. is not obligated to fulfill a refund or send a replacement item. An item that has been sent back to Good Game Global d.o.o. will be sent back to the buyer with him paying the delivery fees as well as a written explanation of the reason for the disapproval of the complaint. If the complaint is justifiable, Good Game Global d.o.o. will cover the delivery fees of a new item. If the buyer has not received an ordered item, he is obligated to file a report within 7(seven) working days since the last day of delivery throught contact e-mail. Good Game Global d.o.o. is obligated to find out the reason and notify the buyer of further solving the report. All complaints need to be sent written to the address of the headquarters of Good Game Global d.o.o. or contact e-mail shop@good.game.